Communication Isn’t Just Talking: It’s How You Show Up

We love to overcomplicate “communication” at work. We make it about fancy presentations, endless emails, or dropping buzzwords like “synergy” and “circle back.” But the truth is: the basics matter more than the jargon. And a lot of people are failing at the basics.

When was the last time you said hello when you walked into the office? Or offered a genuine goodbye before heading out? It sounds simple, almost too simple, but these little courtesies build connection, trust, and respect. A polite greeting signals presence. A warm farewell leaves people feeling seen. Without them, you’re just another face staring at a screen.

Manners aren’t old-fashioned. They’re power moves. Politeness isn’t about being soft; it’s about being intentional. Saying “thank you,” holding the door, or remembering someone’s name sets you apart in a sea of transactional, half-distracted interactions. It’s called emotional intelligence and it never goes out of style.

Here’s the kicker: people don’t always remember what you say in a meeting, but they will always remember how you made them feel. Being polite, approachable, and respectful is communication. It’s branding. It’s leadership.

Two coffee shop colleagues laughing.

So yes, know your stuff. Deliver the data. Lead with clarity. But don’t forget the small things: say hello, mean it. Say "have a good day", and mean it. Basic courtesy goes a long way.

Manners & Polite Habits at Work

• Say “good morning” or acknowledge coworkers when you arrive.

• Greet people by name as it shows respect and attentiveness.

• Hold the door or elevator (yes, even when you’re in a rush).

• Offer your seat in a crowded meeting space or shuttle.

• Keep your phone face-down in meetings (respect = undivided attention).

• Don’t interrupt. Let people finish their thought before jumping in.

• Say “thank you” for effort, not just results.

• Send a quick “got it, or thank you” reply to emails so people know you’ve received info.

• Respect shared spaces, such as refill the coffee pot, clean up after yourself, return office supplies.

• Lower your voice on calls in open spaces.

Good Communication Habits

• Start emails/messages with a greeting (yes, even a short “Hi Alex-”).

• Don’t “reply-all” unless everyone really needs it.

• Proofread before hitting send.

• Clarify instead of assuming: “Just to confirm, you’d like me to…”

• Keep Teams messages concise because nobody loves a paragraph in chat.

• Make eye contact in conversations; don’t multitask while someone is talking to you.

• Summarize key points after a meeting so everyone leaves clear.

• Be mindful of your tone.

• Ask for input: “What do you think?” (It shows respect and collaboration.)

• End conversations with a polite close, “Thanks for your time” or “Great talking with you.”

  
  

Modern rule of thumb: manners aren’t weakness. And the people who use them well? They’re the ones everyone wants to work with and the ones who get remembered when opportunities show up.

Communication isn’t just what comes out of your mouth; it’s the respect you put into the room. It’s the way you acknowledge people, listen, and leave them feeling valued. Those small choices add up to trust. And trust is what makes people want to work with you, follow your lead, and remember your name long after the meeting ends.

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